Thanks to efforts in improving its service quality, Noi Bai International Airport has been in top 100 best airports in the world for 4 consecutive years.
Terminal 2, Noi Bai International Airport
International airline-ranking organization based in the UK (Skytrax) has just announced ranking results, of which, the Noi Bai International Airport has been honored in top 100 best airports in the world for 4 consecutive years in 2019.
To achieve this achievement, the Noi Bai International Airport has implemented a series of action plan to improve service quality such as strengthening coordination with units in airlines service; Requesting non-aviation businesses, taxi firms are committed to ensuring service quality, applying strict sanctions for violations, etc.
Noi Bai Interantional airport also added channels to receive comments of passengers via suggestion boxes, emails, hotlines, website, facebook, Esmile and always listened to, received and processed all feedbacks of customers; improved quality of wifi, offered free drinking water system, phone charging; applied plans to restrict passengers’friends and families standing at check-in counters at 3rd floor of Terminal T2 ...
In 2018-2019, the Noi Bai carried out many activities to improve attitude of its employees through meaningful competitions such as "Noi Bai Smile 2019," "The House of Noi Bai-Smile from Heart" and deployied many items to build cultural space and environmental landscape: Inauguration of two large lotus paintings in East and West of Terminal T2; arrangement of ceramic paintings "Hanoi - Old and Present" at the Terminal T2 for taking photos.
All those efforts of the Noi Bai International Airport and agencies and other businesses, airlines at the Port have been honored in top 100 best airports in the world through the objective and prestigious evaluation of Skytrax Organization over the years 2016, 2017, 2018 and 2019.