In order to enhance passenger experience and reduce waiting time for check-in procedures at the airports, from June 15, 2019, Vietnam Airlines officially offered check-in counters specifically for families with the elderly and young children (“Family check-in”) at all domestic airports.
Vietnam Airlines officially offered check-in counters specifically for families with the elderly and young children
Additionally, groups of 10 or more passenger can also apply Group check-in easier at 3 airports with largest number of passengers in the country including Noi Bai, Da Nang and Tan Son Nhat. Families with the elderly over age 65 or children under 12 will be given priority to do check-in procedures at own counters. This service has been deployed by many airlines in the world such as Lufthansa 5-star airline (Germany), Brishtish Airways (UK), Emirates (UAE) ...
As first pioneer in launching Family check-in service in Vietnamese market is a special interest of the National Airlines for the elderly and young children through simplifying procedures, saving waiting time at the airports. At the same time, this service is a continuation of other support services deployed by the company such as providing free wheelchairs moving within terminals, services for children such as baby cradles for free on flights, offering special meals, unaccompanied minor service, flight attendant service, etc.
Not only families with the elderly and young children are prioritized for check-in procedures, groups of 10 or more passenger are also applied by Vietnam Airlines for new check-in procedures at the three largest domestic airports including Noi Bai, Da Nang and Tan Son Nhat, to help simplify and speed up the check-in time. The time for the groups to check in is 3 hours before the scheduled departure time for international flights and 2 hours before the scheduled departure time for domestic flights.
In addition to check-in procedures at counters, Vietnam Airlines’s passengers also have other convenient options such as online check-in (via websites, mobile applications, airport kiosks), telephone check-in and in-town check-in. Of which, an average of 40% of Vietnam Airlines passengers depart from Noi Bai, Da Nang and Tan Son Nhat airports to choose to use online check-in services. This number often reaches 50% on peak occasions such as public holidays contributing to reducing overload and congestion at airports.
Various forms of check-in procedures not only help passengers to reduce their worry about queuing at the check-in counters or missing flights due to late check-in, but also gives convenience in air transport.