Tan Son Nhat Airport has been overloaded with continuous announcements that many passengers feel frustrated when waiting in the airport.
Area to check-in procedures for international terminal at Tan Son airport
In afternoon of June 28, Tan Son Nhat International Airport declared that they will stop announcements at the international terminal to minimize noise and build a "silent airport" from Jul 1, 2019. By October 2019, they will apply at the domestic terminal.
Tan Son Nhat airport’s leader said that this is a trend that has been applied at many international airports to make passengers comfortable and not be bothered by whining and repetitive announcements at the airport. It is known that neighboring international airports such as Changi (Singapore) and Kuala Lumpur (Malaysia) have also applied this policy since end of 2017 and 2018 respectively.
In coming time, all information about flights will be updated on FIDS electronic screens located throughout terminals. Tan Son Nhat International Airport will only make announcement in case of changing boarding gates or in case of emergency. Therefore, passengers need to monitor the FIDS screens and also direction signs at the terminals to update their flight information, and be at boarding gate at least 30 minutes before the flights to be on board in time.
In fact, there are still many passengers who have not really paid attention to FIDS screens, then they are unable to grasp the information when there is a change in flight schedule, leading to miss flights. At the same time, continuous final call announcements for passengers to head to their boarding gates or the postponed or canceled flights also makes it difficult for passengers to follow these contents and make the noise at the terminals is more serious. Switching off public address system will help passengers have a habit of self-learning, updating information via electronic screens and signboard system at the terminals as in many international airports.
In order to help passengers to update flight information when switching off public address system, Tan Son Nhat International Airport has implemented a number of measures such as: installation of Veripax system at security checkpoints to detect abnormal issues and request passengers who have checked luggage to be back to check-in counters if necessary; putting 8 standee tables to announce stopping of paging flight information at D1, D2 halls, in front of security checkpoints and VIP lounges at the international terminals; arranging notice boards to change boarding gates in sitting areas; paging every 40 minute in July 2019 to remind passengers to monitor flight information display system (FIDS) for the flight status when the terminal has stopped announcements.