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TERMS AND CONDITIONS

Welcome to Airport-fasttrack.com. If you continue to use or browse this website, you are agreeing to comply with these Terms and Conditions no matter where and when you visit it. It is optional for you to access to this website and buy our product after reading and accepting the Terms and Conditions and the Privacy Policy.

INTRODUCTION

Furthermore, it is important for you to check our Website frequently because it sometimes may be changed in terms of Terms and Conditions and Privacy Policy that are indicated at the end of this page (Last Date of Update). And these Term and Conditions are applied only to the information on this Website: Airport-fasttrack.com.
The terms: “we, our, us” used in these Terms and Conditions refer to Airport-fasttrack.com. And the term: “you” refers to the user or viewer of our Website.

PRIVACY POLICY

Please consider our Privacy Policy for better understanding our Website as well as using our service. The Privacy Policy is presented on the isolated webpage.

COPYRIGHT

You are not expected to reproduce, duplicate, copy, sell, resell, visit or exploit this Website or any of its excerpts for any commercial purpose without express written consent of airport-fasttrack.com. You may not frame or use framing techniques to surround any trademark, logo or other proprietary content (including text, images, page layout or form) of this Website with no written approval. It is illegal to use any meta tags or any hidden text taking our name or trademark without our permission.
All the contents used in our Website such as logos, text, graphics, button icons and images or other proprietary information belong to our website or its content supplier and protected by international copyright and trademark laws; therefore, you are not expected to utilize these contents without our express written permission.

ABOUT OUR PRODCT

This website is designed to provide you - who will enter or exit Vietnam through international airport borders such as:

  • Noibai Airport (Hanoi City)
  • Danang Airport (Da Nang City)
  • Cam Ranh Airport (Nha Trang City)
  • Lien Khuong Airport (Lam Dong province)
  • Tan Son Nhat Airport (Ho Chi Minh City)

With useful information about your entry and exit procedures to be done appropriately and quickly. Although we cannot guarantee that all of you who useour Airport Fast Trackservices will be successful in applying for entry/exit Vietnam as this is determined by Immigration Department of Vietnam or Embassy, Vietnam Embassy and Consulate in your country. You need to be sure that your visa application letter for entry/exit Vietnam are approved by one of these agencies (you may receive visa approval or e-visa approval letter) before booking our airport Fast Track services. We – Airport-fasttrack.com are free from any responsibilityrelated to your visa refusal issued by Vietnamese government or any false information you have provided us. Therefore, you may contact us for more information about Immigration law in Vietnam and the airport Fast Track services that we provide.
Any information regarding immigration in Vietnam provided by us will give you an overview about, then you may seek professional legal advice to your specific issues.
As a private company, we are not authorized to issue you a visa, it belongs Vietnam Immigration Department. In other words, we are here to support and give advice to visitors who intend to visit Vietnam. Cost for the airport Fast Track service on wesite:Airport-fasttrack.com does not included cost of visaapprovalletter.

VOCABULARY

Date format: dd/mm/yyyy (ex: 12/10/1980)
Time zone: Vietnam Standard time – GMT +7
Working days: All week days
Working hours: 06:00 AM to 24:00 PM every working day

  • Meet and Assist – Arrival: Pick up at the airport (For Arriving Flights – customers fly from other places)
  • Meet and Assist – Departure: Airport departure services (For Departing Flights – customers fly to elsewhere)
  • Meet and Assist – Connection: Pick-up / Drop-off (For connecting Flights)

CANCELLATION, REFUND AND RESERVATION

You may request cancellation at any time if your booking is under "Wait Payment"
If you successfully submitted your booking form and adhere to Terms and Conditions therein on our website, refund of your service fee is not available. In the event that your booking status is shown as "Paid" or "Processing," refund of your service fee is also not available.
There are cases that you may either reserve or be full refundedservice fees to your account: Your intended flights are canceled, in this case we will verify related information with airlines. Then, if the information you provide is correct, your service fee will be reserved or refunded intoyour designated account after 15-20 days.
You are required to provide us with accurate information about your flights. We are free from any liability for any inaccurate information. However, we always do our best effort to help you resolve issues before you depart. We will not refund any amount due to given false or inaccurate information. In case, you pay service fee directly to any other companies, agencies or government, then you may contact them directly to ask for refunds.
Your visa, passport, personal information as well as flight details should be confirmed before booking services on our website: Airport-fasttrack.com.
You are encouraged to find out more information about Vietnamese Immigration law through official websites or contact us for 24/7 support and services.

DISCLAIMERS

If your visa approval letter is refused by competent authorities of Vietnam or flight incidents occur, we are not responsible for any loss, delay or cancellation of your flights, travel tours or accommodation in such cases. We also do not accept responsibility for your cancellation of services booked on our website: Airport-fasttrack.com to use services provided by other suppliers before the issues are resolved. In this situation, all claims will be denied
Please note that we may refuse any request on airport Fast track request.

LAST DATE OF UPDATE:

These Terms and Conditions were last updated on June 01 ,2019.

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